Effective Date: 23 January 2025
Introduction
At Switch Advisors Ltd (“we”, “our”, “us”), your privacy matters to us. We are committed to handling your personal information responsibly and transparently. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have when using our services.
Information we collect
We may collect and process the following types of information when you use our services:
Contact details – such as your name, email address and phone number.
Billing information – if you upload a copy of your bill, this may include details of your current supplier, services in use and billing amounts.
Usage information – details about how you use our services, including the comparisons you request, the features you interact with and the pages you visit.
Device information – including your IP address, browser type and operating system.
How we use your information
We use your personal information for the following purposes:
To provide our services – we use your details to prepare accurate comparisons and connect you with suitable business service providers.
To improve our services – we analyse usage patterns to understand how our services are used and to identify ways we can make them better.
To communicate with you – we may contact you with updates, important notices or marketing messages about relevant services. You can opt out of marketing communications at any time.
To support you – we use your information to respond to your queries and provide customer support.
To comply with the law – we may need to share your information to meet legal or regulatory requirements.
How we share your information
We do not sell your data. We may, however, share your information in the following circumstances:
With service providers – such as hosting companies, analytics partners or customer support providers who help us deliver our services. These providers are only permitted to use your information in line with our instructions.
With business partners – where you have consented, we may share your details with partners who offer relevant services that may interest you.
With legal authorities – if required to do so by law or legal process.
Data security
We take appropriate measures to protect your information from misuse, loss or unauthorised access. These include encrypting data in transit, storing information on secure servers and limiting access to authorised staff only.
Your choices and rights
You have a number of rights under data protection law. These include the right to access the information we hold about you, request corrections, ask us to delete your data or restrict how we use it, and object to certain types of processing.
You also have choices in how we use your data:
You can opt out of marketing at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
You can choose not to upload a bill, although this may mean we cannot provide you with the most accurate comparisons.
To exercise your rights, please contact us at info@switchadvisor.co.uk.
Children’s privacy
Our services are not designed for children under 13. We do not knowingly collect personal information from anyone under that age. If you believe a child under 13 has provided us with personal data, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. Any updates will be posted on our website, and where required, we will notify you directly.